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Return Policy

To Return a SouthSide Designs Product

You must request a confirmation Authorization number before making a return. To obtain a confirmation number simply email us at and request a return confirmation number. Please be sure to let us know in your email the date of your purchase, what you would like to return and why you want to return it. 

What Cannot Be Returned

ALL CUSTOMIZED ITEMS CANNOT BE RETURNED. Items that are not in their original packaging cannot be returned. Items with noticeable wear cannot be returned. Items must be in like new condition to be eligible for return. No returns will be accepted after 30 days of receipt of purchase.

Returns For Refund

Must be made within 30 days of receipt of purchase.

Returns For Exchange or Store Credit

Must be made within 30 days of receipt of purchase.

Shipping Turnaround Time

3-5 day

Turnaround Time and Shipping Most orders will have a 3–5-day turnaround from the time of purchase. There are some items that will list the turnaround time which might be a longer production time. If it is a larger order, we will reach out to you if there will be any delays.



Shipping Charges for Products Returned

All shipping charges for returning products to us must be paid by the returnee.

We do not reimburse shipping charges.


Contact support at to obtain a confirmation number. Please indicate if you want a replacement or store credit.

Send the package to:

Southside Designs-Returns
539 S. Central Ave

Unit 3

Oviedo FL, 32765
United States

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